Order Inquiries
Booking & Payments
Cancellations & Refunds
All custom orders begin through our official inquiry form. Submitting an inquiry does not guarantee studio calendar availability or reserve an event date until confirmed.
Orders are confirmed only after the required payment is received. Payment requirements, remaining balances, and due dates are specified on each customer's invoice. Unpaid orders may be canceled.
Payments toward confirmed custom orders are non-refundable, subject to applicable law. Custom orders require substantial advance preparation, specialized materials, and dedicated creative time in our studio.
Artistry & Design Discretion
Artistic Discretion
Velryn Confections creates handcrafted, individually designed confections. Inspiration photographs serve as references, not exact replicas. The artist retains creative discretion over minor design details, placement, textures, and finishing touches.
Changes & Modifications
Design, flavor, size, or date changes must be requested well in advance. All adjustments remain subject to studio availability, production progress, and additional charges. No changes are guaranteed once production begins.
Fulfillment & Care
Rush Orders
Pickup & Delivery
Short-notice commission requests are accepted only when calendar availability permits. Additional rush fees and accelerated payment schedules may apply to accommodate urgent production timelines.
Fulfillment arrangements are confirmed prior to completion. Clients are responsible for timely pickup and proper handling after receiving orders. Delivery availability and associated fees are determined individually.
Allergies & Food Safety
Handcrafted Expectations
Clients must disclose all allergies or dietary restrictions before confirming an order. Products may contain or come into contact with common allergens. We do not operate an allergen-free kitchen.
Minor variations in color, texture, dimensions, and hand-sculpted decorative details are natural characteristics of custom-made edible artwork, ensuring every confectionery centerpiece is completely one of a kind.
Thank you for trusting Velryn with yours. We look forward to designing an unforgettable centerpiece for your celebration.